Refund policy
Refund, Return & Replacement Policy
Due to the nature of our products, all sales are final.
Hello Melo Health & Beauty does not offer refunds, returns, exchanges, or cancellations on any products, digital products, classes, services, or merchandise purchased through our website or payment processing systems.
This policy applies to all brands, collections, products, services, and offerings sold through our website, including but not limited to Hello Melo Health & Beauty, Azalani Collection, Melo's Juicery, and any current or future affiliated brands, collections, or product lines.
Please carefully review all product descriptions, service details, pricing, shipping information, and order details prior to completing your purchase.
By placing an order through our website or payment processing systems, you acknowledge and agree that all purchases are final and are not eligible for refunds, returns, exchanges, or cancellations.
If you receive an item that is damaged during transit or if there is an issue with your order, please contact us within 48 hours of delivery at:
hellomelohealthandbeauty@outlook.com
We will review the situation and work with you to determine an appropriate resolution when applicable.
Damaged Orders
If your order arrives damaged, you must contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged item(s)
- Photos of the packaging
Approved claims may qualify for a replacement at our discretion.
Allergies & Sensitivities
Customers are responsible for reviewing ingredient information prior to purchase. Hello Melo Health & Beauty is not responsible for allergic reactions, sensitivities, or misuse of products.
Product Disclaimer
Statements made regarding our products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary from person to person.