Shipping Policy

Thank you for shopping with Hello Melo Health & Beauty. We take pride in carefully preparing and packaging each order.

Processing Time

Please allow 5-7 business days for order processing before shipment. Processing times may vary during product launches, sales, holidays, or high-volume periods.

Shipping Time

Shipping times are determined by the shipping carrier selected at checkout and may vary based on location.

Once your order has shipped, tracking information will be sent to the email provided at checkout.

Shipping Address Accuracy

Customers are responsible for ensuring all shipping information entered at checkout is accurate. Hello Melo Health & Beauty is not responsible for packages shipped to incorrectly entered addresses.

Delayed, Lost, or Stolen Packages

Once an order has been transferred to the shipping carrier, Hello Melo Health & Beauty is not responsible for shipping delays, lost packages, stolen packages, or delivery issues caused by the carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim or locate your package.

Warm Weather Disclaimer

Due to weather conditions during transit, some products may experience slight softening, separation, or texture changes. This does not affect product quality or product performance.

Order Issues

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged package and product(s). Approved claims may qualify for a replacement at our discretion.